Di470
Common symptoms when NVRAM replacement may be necessary:
1. Blank screen.
2. Loss of E-mail addresses.
3. Loss of settings.
4. Error code E56-01 .
IMPORTANT: All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated. If a request is received without an
established problem ticket number the request will be denied.
Notes:
1. Refer to the attached Bulletin Number 5783 for more detail and the BRU form.
2. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html
Solution ID
2
Solution Usage
TAUS0701604EN*
Description
NVRAM/BRU replacement form.
Solution
The online NVRAM/BRU Replacement RA/Claim formis referencedin attached Bulletin Number 5783.
Notes :
1. AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM/BRU ORDER ONLINE. All requests for NVRAMs must be approved
by the SSD Hotline and a problem ticket generated. If a request is received without an established problem ticket number, the request will be denied.
2. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html
Solution ID
2
Solution Usage
TAUS0644435EN*
Description
Random C-099x codes (including C-0990, C-0994, C-0996, C-0997, C-0998, and C-099C) are displayed with the PF115. When the codes are re-set, the
copier works properly for a short time but the codes return.
Solution
PROBABLE CAUSES:
1. Irregular operation of front door interlock switches in the copier. Please replace the front door interlock switches in the copier. For the Di450/Di550, the part
number of the front door interlock is 9331-2710-11, and the part number for the Di470 interlock switch is 9331-1810-21.
2. A sensor failure. Check and replace any sensors, as necessary.
3. Poor connections. Re-seat connectors and inspect for shorts, etc.
4.Lift motor failure. Check and replace the lift motor, if necessary
Solution ID
1
Solution Usage
TAUS0631727EN*
Description
Current firmware and flash card specifications.
Solution
Flash card specifications: AMD "D" series Type 1 Linear Flash 8MB card, 5V DC only operation, with a minimum of 200ns access time from standby. In
addition to the pre-programmed set of cards blank cards are available. The part number for an 8MB/135ns AMD PCMCIA flash card is 7660-8013-5. Please
refer to bulletin 4268C for the current firmware.
Note: To view the above PDF(s), Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
1
Solution Usage
TAUS0631806EN*
Description
The following message is displayed on LCD: "Turn machine off/on following the instructions."
Solution
CAUSE:
Incorrect controller type setting in Tech Rep mode.
SOLUTION:
Perform a Memory Clear. This will return the controller type to 0.
Note: The correct controller type for the Pi4700e is 6.
5
Copyright 2007, Konica Minolta Business Solutions U.S.A., I nc.
September 2007
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